All comments, queries and complaints are dealt with in the first instance by each gallery’s Information team, working in close contact with colleagues in other departments. Where appropriate, complaints will be forwarded or can be escalated to the relevant Head of Department for their consideration and response.
We aim to answer all emails within ten working days of receipt. If it is not possible to reply within ten working days, we will send you an interim reply explaining the delay, answering any points we can, and advising when you can expect to receive a full reply.
Your feedback is very important to us and we use it to develop our programmes and services. Compliments about staff and volunteers are shared with those teams. All comments, suggestions and complaints are regularly shared with directors.
Sorry, Tate cannot authenticate or give valuations of artworks.
You can also take a look through our frequently asked questions.